They demanded I supply a bank statement to prove my source of funds, which I promptly supplied the same day, yet despite receiving this, continue to keep me in limbo despite now having no grounds to keep my account frozen. ![]() They abruptly blocked my account without notice or any queries so I could not access my own money or pay my bills, obviously suspecting me of money laundering. “As Executor, I made a large transaction to discharge a mortgage. They drone on about being good for customers wellbeing etc, does worsening their mental health consist of them looking after out mental health!!!!! Don't touch this bank with a bargepole or you will end up like me ” Every person I have spoken to has been absolutely rude, patronizing, and very inconsiderate of my needs as a customer. I have then called the bank back and they said that the account is blocked and that the MIGHT go in on the 18th, I have then been told to go back to the branch and deal with it. I have since got back from the branch and spoke to the bank on the phone who said that they had no record of me going into branch with my ID! I knew that the lady was not really that bothered about my situation or the fact that I had money going in there next week which I can't change the payment account as I need 7 days. I advised them I have a payment going into that account on Tuesday 18th and could they give me the grace to go and be able to draw this money out, no they wouldn't, I have been told the account is closed full stop. I was then told that I had to go into a branch to take in my ID, I did this, and surprise surprise that was a wasted journey as well. I called the bank to find out what was happening, they would not give me any answers over the phone. I get a phone call yesterday evening I listened to the voicemail, a VERY abrupt lady left a voicemail saying that my account had been closed with immediate effect. ![]() (Please note that due to the schemes' eligibility criteria not all TSB business customers will be covered by these schemes).“TSB is the WORST bank I have ever had the pleasure of dealing with. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. Read more about our lending commitments to you (PDF, 400KB). TSB adheres to The Standards of Lending Practice for business customers which are monitored and enforced by the Lending Standards Board. SC95237.Īuthorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. Registered Office: Henry Duncan House, 120 George Street, Edinburgh, EH2 4LH. Not all telephone banking services are available 24/7. Your Business Banking Call Centre is available from 8am to 6pm Monday to Friday and 9am to 2pm Saturday (excluding UK public holidays).Ĭalls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 03 (lines are open 8am – 6pm Monday to Friday, 9am – 2pm Saturdays). If you’d like this in another format such as large print, Braille or audio please ask in branch. Once your access is all set up, we’ll drop you an email to let you know, so make sure we have your up-to-date email address. Sign the form, collect other required signatures and send back to us:.Fill out the form with the details requested. ![]()
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